Disclaimer

Dear Customer,

Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer :

WonderFresh Foods retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Indore, Madhya Pradesh, India, only.

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Shipping & Delivery Disclaimer :

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

• For same-day standard time delivery, orders must be received by Wonderfresh before 5:00 pm, Monday - Sunday, IST.
• For same-day fixed time delivery, orders must be received by WonderFresh before 6:00 pm, Monday - Sunday, IST.
• For same-day midnight delivery, orders must be received by WonderFresh before 6:30 pm, Monday - Sunday, IST. (Midnight Or Late Evening Delivery Attracts Extra Delivery Charges*)
• Currently WonderFresh Foods delivers within Indore City Particular Areas.

Currently WonderFresh Foods delivers within Indore City Particular Areas.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

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Delivery may take longer due to :

• Bad weather
• Political disruptions
• Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least Three days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

• Call the recipient to schedule an appropriate delivery time.
• Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time.
• Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
• Leave the bouquet/arrangement with a neighbor and place a message on the recipient's door with this information.

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Fix Time Deliveries :

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered + 30 To 40 minutes as per the selected time.

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Delivery to Hotels Policy :

The florists in our WonderFresh network are experienced at making deliveries to hotels. However please be aware to provide the following information available:

• Hotel name
• Full address of the hotel
• Telephone number of the recipient and the hotel
• The name of the recipient
• Room number of the recipient
• Name of Tour Company, if applicable

If the recipient has not checked-in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

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Delivery to Wedding Halls/Marriages Policy :

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

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Delivery to Hostels/PG/Cantonment/Enclosed Premises :

Our florists are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

• Hostel name
• Full address of the hotel
• Telephone number of the recipient and the hotel
• The name of the recipient
• Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.